Importance of customer care Essay

It shows a great deal of professionalism when a company takes good care of its customers, both internally and externally. Professional employees will most likely deal with clients in a professional manner, with the right communication, with respect and a genuine attitude. A good customer service will help the company: To keep loyal clients – develop trust To gain new clients To develop a good referral To develop within its employees a sense of proudness and loyalty The main objective of communicating is to send a message the most effective way as possible and to make sure it is received the way it was intended to. In communication, there are many barriers to overcome: a good standardised communication within the organisation will help to deal with those problems. Communication is a two-way process: 1. What we say and how we say it: 1.1. Intention of sender: right information in the right format 1.2. The message: method of communication. 1.3. Receiving the message: receptiveness of the person receiving the message 2. What and how the message is received and perceived: 2.1. Message interpretation: has the message been properly understood? 2.2. Feedback: has the communication been successful? To achieve an effective communication, the organisation and its management must clearly communicate the rules and guidelines established by the company. Standardised communication will help with: Consistency Equality Bring knowledge of what to do in any circumstances Establish boundaries Communicating with people, both internal or external of the organisation, is not only a matter of using the right guidelines or rules; an important part of the communication is also to consider your audience in order to adapt your communication and convey your message for a better reception. Knowing who you are talking to will avoid assumption, and will help you understand their needs and motivations. Communication is a combination of 4 mediums: 1) The written communication 2) The verbal communication 3) The non-verbal communication 4) Listening 1) What is important in written communication? The accuracy of the words To be clear To be legible To do proof reading 2) What is important in verbal communication? To use a formal or informal way of speaking according to your audience To use the appropriate language: choose the right style To make sure to use the right pace: not too fast, not too slow To use the right tone of voice To speak at a good distance from your audience: physical proximity 3) What is important in non-verbal communication? The signs and signals of body language Movements, gestures, facial expressions, shifts, body positioning The way of being dressed, the hairstyle, tattoos The tidiness of the working place 4) What is important in listening? To listen properly a person you need to stop what you are doing: give importance to the person you are communicating with While listening appear interested Listen actively and ask questions Truly listening helps to avoid misinterpretation To communicate more effectively, one should pay attention to its body language: the non-verbal communication is as important as any verbal or written communication as it conveys a message of its own, an emotional state. Failing to provide a good customer care will prevent the organisation to be successful and to expand. But it will also create stress among people working for the organisation, leading to unhappiness and unprofessionalism. The golden rule of the PA should be: â€Å"Mind what you say,   who you are talking to  and how you are communicating†

Parole and Probation Essay

â€Å"A term coined by John Augustus from the Latin term†probare†- to prove, to test; the origin for the Probation came from English Law in the Middle Ages. †(A Brief History of Probation) â€Å"In 1841He persuaded Boston Police Court to release an adult drunkard into his custody rather than send him to prison- the prevalent means dealing with law violations at that time. †(Meet John Augustus, 2007) He was successful in improving the drunkards’ condition. It wasn’t a task done without controversies. Other police, court clerks and turnkeys didn’t agree with what John Augustus was doing, because this was taking away their pay. They got paid for those that were incarcerated, not the ones John Augustus took in his custody. â€Å"In 1878 Massachusetts passed the first probation statute mandating an official State Probation System with salaried officers. Other states followed suit. †(Meet John Augustus, 2007) â€Å"On July 1, 1930 the Division of Parole was established in the Executive Department. †(History of Parole in New York State) This meant that the Department of Corrections would no longer make decisions on which parolees would be released from prison. This responsibility was given to the fulltime Board of Parole that had been established by the Executive Department. â€Å"In 1917 Division of Parole was consolidated with the Department of Corrections to form the Department of Corrections Services (DOCS). †(History of Parole in New York State) â€Å"The Sentencing Reform Act of 1998 referred to as Jenna’s Law added a new dimension to the Division through the elimination of discretionary release for all violent felony offenders while mandating court imposed periods of post release supervision of 1. to 5 years that the offender must serve after his period of incarceration imposed by the court. †(History of the Parole in New York State) Taken a closer look it seems that probation and parole are basically the same thing, its’ like they did the same work but only had different names. No, if you think of it that way you are wrong they are both in the same agency or department but they are not the same. There is a difference; â€Å"probation is part and parcel in the offenders initial sentence and parole comes much faster allowing the offender early release from prison sentence. (Findlaw, 2008) Probation is alternative used by the courts, instead of sending the offender to prison. The courts put restrictions and supervision; they go through sanctions depending on their offense. If they are drug addicts they put them through a rehabilitation program to help them get cleaned. They put them through school to learn a skill so they can find a job. If necessary they also go through anger management classes. There is a variety of sanctions available which the probation officers prepare for them to go through to better themselves and keep from falling in the same offense or any other one over and over. Parole helps the inmates to return to the community after serving part of their prison term. There is a very strict process through which they have to go through to be able to return to the community as a normal person and not as an outcast. There are many sanctions they have to go through to help them be prepared to return back to civilization and not return as a repeat offender. Probation and Parole officers have large caseloads, more than reasonably acceptable, but there’s nothing they can do about it. They do the best they can to help the offenders get ready and feel confident about themselves and their return to their communities. These officers are assigned to areas where they know the community and its resources. This way they are able to provide better help for the offenders. Some offenders have specialized cases and the Probation and Parole officers focus on these special areas; supervision is provided by Parole for domestic violence, sexual assault, violent youthful offenders and other types of offenders. More and more conservatives now favor the abolishing parole, sharply curtailing probation, imprisoning over adult felons for his or her entire term and warehousing juvenile offenders in adult jails. †(Dilulio Jr. , 1997) To abolish probation and parole is not a very good idea. It just needs work and money to be invested on it. They need to hire more officers for Probation and Parole to help alleviate the load they have now. By hiring more personnel, they can put the light cases to a team of officers; this can help the officers that have specialized cases, it will make the caseloads they have now lighter for them. This gives them more time to focus on the special needs of the offenders. Being able to spend more time to help the offenders get through and be able to understand what and why they are doing some of these sanctions and what benefits they will get out of them. Once they understand they will look forward to continuing and finishing these sanctions because it will make them a better person and feel a change in their lives. This will be a big help to the Probation and Parole officers; they will be able to rigorously enforce the sanctions the offenders go through, and be proud of them when they complete these sanctions and become better citizens. It will be even better when the officers see a year or two or three pass by and don’t see the offenders return. The main thing needed is for more money to be invested to Probation and Parole. There are many things that are being studied foe the betterment of Probation and Parole. Innovations† in probation on July 2007 â€Å"Assessing New York City’s automated Reporting System†; New York City Department of Probation has successfully used the Kiosk System to focus its’ resourced on probationers identified as high risk through increasingly reporting and lower caseloads by assigning larger number of low-risk to high case loads. †(Department of Probation, 2008) This is just one of the many innovations that will help Probation and I recommend it. Parole is a tougher cookie to bite, because some of the offenders just aren’t going through the programs that they need to go through. The Parole Officer often wastes their time going after the bad offenders to get them to follow their program. There is nothing they can do if they’re not willing to help themselves; they will eventually commit other crimes. For these offenders the â€Å"three strikes you’re out† law will work well. You give them three chances and they fail them then their â€Å"out†, in other words they go back to prison to finish their sentence and on top they will serve for the new crimes they have committed; and should have a no parole policy after the â€Å"three strikes you’re out† law. On the other hand there are those offenders that are putting all their efforts to stay off drugs, remain sober and get a job. These offenders are ignored and forgotten because they’re too busy chasing the bad non-compliant ones. If they pay more attention to the ones that are ignored they can make a big difference by letting everyone see that it can be done , they can be turned to a self-reliant person that can go back into the community without fear of being treated as an outcast. Martin Horn, formerly head of New York State’s Parole Authority and Commissioner of Prisons in Pennsylvania. † †Horns notion is to reinvent Parole on the basis of a â€Å"personal responsibility† model. Released personnel would be given the equivalent of a parole voucher. For a fixed time-say two years-hes can use the voucher to seek education, job training, drug treatment or other services from state selected providers. If he wants to help himself, he can, if not heâ€℠¢s on his own. Do a new crime during this period-bite the hand that is offering you a way to help yourself and you do the time for the crime, plus a year or two. †(Dilulio Jr, 1997) This is also a notion that Horn had and O believe the only way to see if it works is to put it to the test. It’s the only way to know if this reinvention to Parole will work to improve what is now available in Parole. Just like the Kiosk System seems to be working, now Philadelphia Probation wants New York City Probation to help them create a Kiosk-Based Automated System just like the one they have in New York City Probation. Reference http://www.nyc.gov/html/prob/home.html

Public International law Assignment Example | Topics and Well Written Essays - 500 words

Public International law - Assignment Example Thus, it becomes cheap to import from other nations via international trade. Additionally, international trade facilitates maximum utilization of resources and proper disposal of surplus produce. Countries are pressured to fully exploit their resource for maximum economic benefit since the market is available. In addition, market for surplus produce is available to other countries. This reduces wastage and under utilization of resources. International trade also fosters peace and unity among nations. The economic interdependency among the trading nations creates friendship thus reducing international skirmishes. Free trade encourages innovation and competition ( DeCarlo 23). This is because free trade avails a variety of goods and services to the customers. This spurs competition between companies and various producers enhancing innovation among the producers and companies in their effort to develop better products for the competitive market. Free trade discourages growth of infant industries. To be precise, newly initiated companies find it difficult to survive in the international competition created by free trade. In fact, free trade eliminates the chances of protecting developing industries in a competitive market structure. Additionally, free trade reduces government earnings in that export duty is not levied. Consequently, free trade may result to dumping thereby reducing profits. Free trade is a set up than eliminates most tariff barriers and tax on the movement of goods and services between members while Custom union is an agreement among a group of countries to charge a common set of tariffs to the outer world and grant free trade among the members of the union. Most Favored Nation Principle is a status given by one nation to another to offer the most favorable terms and regulatory treatment to the goods or services during import or exports of similar products to all other nations. There can

The Possibility of Investing in a Developing Country Essay

The Possibility of Investing in a Developing Country - Essay Example As the discussion stresses the combination of the latter two factors is actually what brings out the beauty of doing business in country B. Rarely is it possible to find that an investment idea that is both cheap and popular. However, choosing to take one’s business to developing nations is likely to change all of this in one instant. (Vernon, 2001) Research conducted earlier this year in Europe indicated that close to forty six percent of investors are choosing to take their businesses to emerging markets. What this means for the company is that there will be substantial levels of capital getting into such an economy thus reflecting on the overall returns obtained there. In 2008, it was asserted that percentage returns from emerging economies approximated to about fifteen percent. One the other hand, the level of returns from developed nations was eleven point one percent. Consequently, this company will be at a better footing if they chose to invest in country B which is an emerging economy. From this paper it is clear that some experts may argue that launching one’s services or products into a lucrative area is always a risky thing to do because one can never be sure when investment costs will go up or down. Consequently, it is always advisable to be cautious. However, projections made about developing countries have indicated that prices are likely to remain positive and that returns will still be higher in developing nations rather than in developed ones.

Computer Essay Example | Topics and Well Written Essays - 250 words

Computer - Essay Example nel feature is also available in Ubuntu as â€Å"System settings† which can be accessed directly from the system tray by clicking the icon similar to wheel. Within this panel the hardware, software and other personal preferences are listed and can be set. 2. Searching Files, Folders and Applications: The search provided by Ubuntu is comparable to that in Vista. From within this search panel, applications as well as files and folders can be searched within the system by setting various refining filters within the audio, video, pictures and other categories. The element of categories and subcategories is not available in Vistas default search. 3. Software Install/Uninstall: Like the Program install/uninstall feature in Vista, â€Å"Ubuntu Software Center† is present in Ubuntu which manages all the software programs in the system. It lists the software available for installation and also the installed programs. Option to remove the software is available, next to every installed program as in Windows. 4. Data Organization: Like in Windows, data is organized into logical partitions. Files and folders can be created, edited, deleted. The drives can be accessed by the â€Å"Home folder† icon on desktop. 5. Creating Documents: As an alternate to Office, LibreOffice is provided in Ubuntu. LibreOffice provides interfaces similar to that of Office and opens the documents with the office document formats such as .doc, docx, ppt, pptx, xls, xlsx, etc. Ubuntu was found to provide all the basic functionalities that are normally used in Windows. The interface for Ubuntu is although different from Windows Vista yet it is equally simple to use for even a person new to using computers. Similar to Windows Vistas, no advanced technical knowledge is necessary on part of user to learn to use Ubuntu 11.10. To summarize, Ubuntu 11.10 offers an equally sound alternative to Windows

Factors that motivate Chinese students to study in the Uk Essay

Factors that motivate Chinese students to study in the Uk - Essay Example The aim of the present study is to investigate the factors that motivate Chinese student study to study in the UK. In order to understand the factors motivating Chinese students to study in the UK more clearly, the NCUK institution in Beijing will be used as a case study. Background of the Study Higher education has become an increasingly significant area of society in recent times, and higher education is likely to expand further in the 21st century. The 21st century might ultimately be known as the century of education. Numerous scholars view the arrival of an educated society, e.g. Unit Kingdom, Finland, Norway. Growth continues in a number of the world’s higher education systems, with predictions that millions of students will enter postgraduate educational institutions around the world in the next two decades, with most of that expansion occurring in the developing world. The last few decades of the 20th century witnessed considerable escalation in student mobility. The e xistence of international students on university campuses across different countries has increased over the past few years. Chinese students represent one of the biggest groups amongst international students in the United Kingdom (Altbach & Teichler, 2001). Due to a dramatic change in the policies of the Chinese government over the past few decades, a developing country has grown into as a super power (Wang, 2007). This development has come together with important reforms in higher education aimed at playing an important role in modernizing China (Zhang, 2007). The Open Door Policy taken up in 1978, which promoted foreign investment in China, allowed dual exchanges in education, firstly, teachers could go into foreign institutes of higher education to enhance the quality of their teaching, and secondly, a number of Chinese students could go abroad to study for higher degrees (Knight & DeWit, 1995). Since then, several impressive reforms in Chinese higher education have both altered the lives of many Chinese students and scholars. Since the pat two decades, education in China has been internationalized due to increase in globalization. This internationalization comprises a number of different activities, such as student and teacher exchange, specialized studies, technological assistance, the education of international students, and joint research programmes. China has become one of the world’s biggest exporters of students around the globe. Recent there are different researches to study the internationalization of higher education on various perspective, a number of which have been carried out in developed countries (Altbach & Teichler, 2001). China is the biggest supplier of international students around the world (Altbach & Knight, 2007). In recent decades, more and more Chinese students have been educated abroad for graduate degrees, with a number of graduate students studying in the United Kingdom (Mackie, 2007). The notion of gainning graduate degre es in British universities is broadly connected to the internationalization of higher education in China, as well as to the globalization of the Chinese society (Altbach & Knight, 2007). In order to achieve the dream of graduating from a foreign university, more specifically, the UK, there are a number of factors that influence students’ decision-making process. Researchers have discovered that family influence is a significant factor in overseas study decisions (Shanka, Quintal & Taylor, 2005). The opinions of family members might exercise various kinds of influence up on an individual’s behavior (Shanka, Quintal & Taylor, 2005). This is mainly because the nuclear familiar (single child policy) is small, parents have to finance the education

The Idea of Reason and Democracy Essay Example | Topics and Well Written Essays - 1250 words

The Idea of Reason and Democracy - Essay Example Here, people are free to choose their leaders that they deem to be able to bring their country to a better place (Democracy - Definition and More from the Free Merriam-Webster Dictionary. Dictionary and Thesaurus - Merriam-Webster Online. N.p., n.d.). Reason, on the other hand, is an idea that is always associated with the effective implementation of democracy. It holds that every free act should be guided by moral laws where one’s freedom stops where another’s freedom begins. Reason also supports that every act should be for the greater good and not only satisfy individual benefits and interests. My own take to the principle of having Democracy influenced by the principle of reason at all times to be appropriate and the only key to possibly enjoy the fruits of democracy. This is because of the fact that though people are innately good, we are also battling the tendency to be selfish and to put our own interest first over the general good. Thus, if democracy were to fun ction on its own, the presence of different interests of people which will lead to a wide array of actions that will fulfill their own purposes would cause unavoidable clash of interests that will step on other people’s freedom to act on their desires. This will be the cause of chaos in society that would defeat the purpose of democracy. As John Milton has given as an example to the tendency of evil when freedom is given without considering moral laws would be Adam and Eve. We all know that both of them have intellect and freewill and were given freedom to enjoy whatever was there in the Garden of Eden. However, even when they were given specific instructions by God to eat of the fruits of all tress except for the Tree of Good and Evil, they still struggled with obedience and ate the apple the snake lured them into (Milton's Areopagitica. St. Lawrence Institute. N.p., n.d.). Indeed, no matter how we are meant to be instruments of good by being blessed with a freedom that natu rally directs us to do good, we will constantly fall into temptation and sin which is why there is a need for managing of our wisdom and freewill which in our case would be the government that would balance democracy or freedom with reason or moral law. Another point Milton makes is that with freedom comes the desire to learn and have more. With this, there will be arguing of many opinions waiting to be heard. Though the end is good, the means are threatened to take the darker path which brings us to the principle that â€Å"the means does not justify the end† (Milton's Areopagitica. St. Lawrence Institute. N.p., n.d.). The worse fear of democracy without moral law is when men start to take the law into their own hands and rationalize everything to fit into their plan even when it means succumbing to evil. Another strong point made regarding this thesis would be that of Cicero’s excerpts. On the influence of law in the practice of democracy, he said: â€Å"True law is right reason in agreement with nature; it is of universal application†¦ The welfare of the people is the ultimate law. The precepts of the law are these: to live honestly, to injure no one, and to give everyone else his due. According to the law of nature it is only fair that no one should become richer through damages and injuries suffered by another. The strictest law often causes the most serious wrong. The more laws, the less justice. †¦